Shipping, Refunds & Returns Policy

Shipping

Australia & New Zealand

At Gia & Dawn, each jewellery piece is thoughtfully handcrafted to order in our Brisbane studio.

Please allow approximately 2–3 weeks, including delivery, for your jewellery to be lovingly handcrafted, beautifully packaged and delivered to you. While many orders are completed sooner, each piece is created with exceptional attention to detail and quality.

We ship all Australian orders via Australia Post Express.

• Complimentary Australia Post Express shipping on all Australian orders over $150 AUD.
• Express delivery within Australia generally takes 1–2 business days once your order has been dispatched.
• Shipping to New Zealand is a flat rate of $30 AUD.

We currently ship throughout Australia and New Zealand. If you would like your order shipped elsewhere, please contact us at lisa@giaanddawn.com and we'll be happy to assist.

International Orders

If you are located outside Australia or New Zealand, please contact us at lisa@giaanddawn.com to discuss international shipping options.

Out of Stock Items

Should an item unexpectedly become unavailable after your purchase, we will contact you as soon as possible by email. We'll provide an updated production timeframe and keep you informed of your order's progress every step of the way.

Warranty

Every Gia & Dawn piece is carefully inspected before leaving our Brisbane studio to ensure it meets our high standards of craftsmanship.

If your jewellery arrives damaged during transit or you believe it has a manufacturing fault, please contact us within 14 days of receiving your order at lisa@giaanddawn.com. To help us assess the issue promptly, please include photographs of the item and your order details.

If your purchase is intended as a gift, we kindly recommend inspecting the jewellery upon arrival before gifting.

Change of Mind Returns

We hope you love your Gia & Dawn jewellery. If you change your mind, please contact us at lisa@giaanddawn.combefore returning your item.

To be eligible for a return, your jewellery must:

• Be returned unworn and unused.
• Be in its original condition.
• Include all original packaging.
• Be returned within 14 days of receiving your order.

Once your return has been received and inspected, any approved refund will be processed back to your original method of payment. Please allow up to 5 business days for your financial institution to process the refund once it has been issued.

For change of mind returns, return postage costs are the responsibility of the customer. Original shipping charges are non-refundable.

Items That Cannot Be Returned

For health and hygiene reasons, earrings cannot be returned or exchanged for change of mind.

We are also unable to accept returns or provide refunds for:

• Jewellery that has been worn, altered or damaged after delivery.
• Personalised or custom-made pieces (where applicable).
• Sale items, which are considered final sale.

These conditions do not affect your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.