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Shipping 

Australia 

We dispatch all orders within 2 business days after the purchase is complete. 

Standard shipping within Australia – free

Please allow 3-7 business days for metro areas, and an additional 1-2 business days for regional areas.

Express post within Australia - $10

Please allow 1-2 business days for metro areas, and an additional 1-2 business days for regional areas.

*Due to the delays caused by the current COVID-19 environment, please note that your order may take a little longer to arrive than usual.

International 

For international shipping, please contact us at lisa@giaanddawn.com.

Out of Stock Items

If you have ordered an item that is out of stock, we will notify you by email. Our pieces take roughly 2 – 3 weeks to make and we will provide you with updates on the product and delivery.  

Warranty and Returns

To make sure your pieces are perfect, we carefully check our jewellery for all faults before shipping. If you receive a product that is faulty or damaged due to delivery, please contact us with photos of your damaged jewellery within 14 days of purchase.

If you are purchasing our pieces for someone else as a present, please ensure that you check the jewellery upon receiving.   

Unfortunately, we are unable to offer a refund or exchange on items that have been worn or altered.

Due to health and hygiene reasons, please note that earrings cannot be returned or refunded if you change your mind. 

If you wish to exchange or refund your product due to a change of mind, please note that all shipping costs will be the responsibility of the customer.   

Please note that all sale items are considered final at the time of purchase.

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